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Öğe CLICK OR AVOID THE ADVERTISING: A RESEARCH ON CONSUMERS’ ONLINE IN-VIDEO ADVERTISING WATCHING BEHAVIORS(2022) Deveci, F. Görgün; Yıldız, TuğbaThis study aims to determine online in-video advertising watching motivations and the effect of these motivations on attitude towards the online in-video advertising and perceived ad intrusiveness. Also, the effect of these two variables on ad-click and ad-avoidance are examined. In this study, an online survey method was used. The research sample consisted of 391 consumers, who are aged 18 and older, in Turkey. Structural equation modeling was preferred as the data analysis method. According to the research findings, while the entertainment dimension has a positive effect on the attitude towards the online in-video advertising and ad-click, it has a negative effect on perceived ad intrusiveness. Information dimension has a positive effect on the attitude towards the online in-video advertising and ad-click. Perceived ad intrusiveness has a negative effect on the attitude towards the online in-video advertising. It has a positive effect on cognitive and behavioral ad-avoidance. But has no effect on ad-click. Attitude towards the online in-video advertising has a positive effect on ad-click but has no effect on cognitive and behavioral ad-avoidance.Öğe Health-Seeking Consumer: Cognitive Dissonance Encountered After Panic Buying(2022) Deveci, F. Görgün; Yıldız, TuğbaThis study aims to specify whether the “health-seeking” consumers’ information overload and cyberchondria that arise as a result of the information they acquire, cause panic buying and whether these purchases can later cause cognitive dissonance. The study sample, for which an online survey method was preferred, consisted of consumers aged 18 years and older who stated that they made panic purchases due to health concerns. Structural equation modeling and mediation analyses were applied to analyze the data in the study, which included 400 participants. The findings showed that health information seeking has an effective on information overload; both information and communication overload have an effective on cyberchondria; cyberchondria has an effective on panic buying and cognitive dissonance dimensions. Panic buying has an effective on cognitive dissonance dimensions and has a mediating effect between cyberchondria and cognitive dissonance dimensions. People's health concerns are a constant, which will in turn lead to a cycle of seeking information. With this foresight, the research investigates the consumers’ panic buying. However, proposed research model does not end with panic buying. The focus is on the response of the consumer after these purchases, and this is thought to be a contribution to the literature.Öğe A RESEARCH ON THE EVALUATION OF HOTEL CUSTOMERS’ CITIZENSHIP BEHAVIORS IN THE EXPERIENCESCAPE(2024) Deveci, F. Görgün; Yıldız, TuğbaCustomer citizenship behavior provides many advantages to businesses in the service sector. In order to obtain these advantages, the antecedents of the variable must be determined. Therefore, this research aims to determine the direct, indirect, and mediating effects for customer citizenship behavior within the scope of Experiencescape from a marketing perspective in the hospitality industry. For this reason, in addition to customer citizenship behavior, Experiencescape, memorable tourism experience, and customer satisfaction variables were included in the research model. The research sample consisted of 258 local and foreign tourists who were at least 18 years old, came to Erzurum between January and May 2023, and stayed in Mountain Hotels in Erzurum. According to the findings, “localness,” and “escapism” dimensions of Experiencescape effect on memorable tourism experiences. Memorable tourism experiences also effect on customer satisfaction and “tolerance”, “advocacy”, “helping” and “feedback” dimensions of customer citizenship behavior. Besides this, customer satisfaction is effect on the “advocacy”, “helping” and “feedback” dimensions of customer citizenship behavior. Lastly, customer satisfaction has a partial mediating role in the relationship between memorable tourism experiences and the helping dimension of customer citizenship behavior. The obtained results were discussed from a marketing perspective. With this point of view, recommendations have been developed.Öğe Tüketici Düşünme Stilleri Çerçevesinde COVID-19 Süreci ile Değişen Alışveriş Davranışları Üzerine Bir Araştırma(2021) Yıldız, Tuğba; Deveci, F. GörgünBu çalışmada tüketici düşünme stillerinin, COVID-19 risk algısı ve ilgilenim üzerindeki etkisi ile söz konusu iki değişkenin sosyal mesafeye yönelik tutum üzerindeki etkileri tartışılmıştır. Aynı zamanda, COVID-19’a yönelik ilgilenimin COVID-19 risk algısı üzerindeki etkisi ve sosyal mesafeye yönelik tutumun ise değişen alışveriş davranışını ortaya çıkarıp çıkarmadığı belirlenmeye çalışılmıştır. Çevrimiçi anket yönteminin kullanıldığı araştırmanın ana kütlesini, COVID-19 sürecinde alışveriş davranışlarında değişiklikler olduğunu ifade eden 18 yaş ve üzeri tüketiciler oluşturmuştur. 406 katılımcının yer aldığı çalışmanın sonuçlarına göre, yargılayıcı düşünme stili COVID-19 risk algısı ve ilgilenim üzerinde, yönetici düşünme stili ise COVID-19’a yönelik ilgilenim üzerinde etkilidir. Bunun yanı sıra COVID-19’a yönelik ilgilenim COVID-19 risk algısı üzerinde ve söz konusu iki değişken ise sosyal mesafeye yönelik tutum üzerinde etkilidir. Son olarak, sosyal mesafeye yönelik tutumun değişen alışveriş davranışı üzerindeki etkisi olduğu belirlenmiştir.
